Frequently Asked Questions

Everything you need to know about shopping at Cogs Toys & Games Ireland

How long does shipping take within Ireland?

We offer fast nationwide delivery across Ireland. Orders are typically processed within 1-2 business days, with standard delivery usually arriving within 3-5 working days.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return unopened and unused items in their original packaging within 30 days for a full refund or exchange.

Are your toys and games safety certified?

Absolutely. All products sold by Cogs Toys & Games meet strict EU safety standards and carry the CE mark, ensuring they are safe for the age groups specified.

Do you offer Click & Collect services?

Yes, we offer a convenient Click & Collect service at our Dublin location. Simply select the 'Pick Up' option at checkout and we will notify you when your order is ready.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number to follow your package's journey.